Frequently Asked Questions

Reservations

How to make an online reservation?

To make an online reservation just complete and submit the entry form. Afterthat, you will received a confirmation so please remember to provide us a valid email address and phone number. We will ask for your flight number to track your arrival.

Should I pay in advance?

There´s no need, we trust our customers as they trust us. You only need to book online.

How far ahead should I book?

There´s no minimun time for booking but we strongly reccomend to book as soon as possible. Make sure that you can get your van!

In the event I will need to cancel a reservation, How is the process?

You can cancel for free or reschedule your booking since airlines may change your flight. To ensure an available transport please let us know any change as soon as possible.

Services

Wich are your services?

Our services are that ones that you can rely on for a purpose to be taken together with your luggage to and from the airport with comfort. So, no more lines, no more worries, simply leave everything to us and we will do the best for you. We can also schedule transfers to any destination you can need.

Do you speak english?

Yes, our drivers are bilingual and local experts that will help you at arrival.

Are you Pet Friendly?

Yes, we welcome pets and service dogs.

Extra Services

We take care of your musical instruments, sport geer or any other requirement you may have.

Payment Options

How Can I pay?

You may pay for your transfer with cash, credit/debit card or bank deposit.

Can I pay with US dollar or other currency?

Yes, we accept US dollars, Euro, Reais at day rate.

Can I get a receipt for the transfer?

Yes, we provide a receipt for our services. You can choose if you like a paper or digital receipt and we can email it to you.

If I book both my arrival and return should I pay both?

No need to, you can pay each transfer separated.

About the transfer

Can we pick up or drop off passangers in different destinations?

Yes, if needed we schedule door to door service. Please let us know in advance since fees may apply.

Do you have luggage carrier?

Yes, we can transport anything from surf boards or extra luggage.

Can I bring my own child seat?

Of course, our vans have ISOFIX safety so any seat can be used. We can store your seat without charge as well.

Are your vehicles safe?

We work with Fiat Dobló Vans. These are very safe vehicles that complies with the highest standars of european safety: ESP, ABS, Airbags. All our vehicles are registered and tested yearly.